Last updated: April 4, 2026
By accessing or using Veniara (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, do not use the Service.
Veniara provides a cloud-based client portal for professional services firms, including document sharing, messaging, invoicing, electronic signatures, and questionnaire features. The Service is provided “as is” and “as available.”
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized access.
Your Content: You retain all ownership rights to data, files, and content you upload to Veniara (“Your Content”). You grant us a limited license to host, store, and transmit Your Content solely to provide the Service.
Our IP: Veniara and its licensors retain all rights, title, and interest in the Service, including all software, technology, designs, trademarks, and other intellectual property. These Terms do not grant you any rights to our IP except the limited right to use the Service as described herein.
You agree not to: (a) use the Service for any unlawful purpose; (b) store malware, viruses, or harmful content; (c) attempt to access other users' data; (d) interfere with the Service's operation; (e) use the Service to send spam or unsolicited communications; (f) exceed reasonable usage limits or use the Service in a manner that degrades performance for other users; (g) reverse engineer, decompile, or disassemble any part of the Service.
Paid plans are billed monthly in advance via Stripe. All fees are non-refundable except as required by law. You may cancel at any time; cancellation takes effect at the end of your current billing period. We may change pricing with 30 days' notice. Continued use after a pricing change constitutes acceptance.
During your subscription, you may export your data at any time through the Service interface or API (where available on your plan). Upon termination, your data will be available for export for 30 days, after which it will be permanently deleted.
The Service includes electronic signature capabilities compliant with the Electronic Signatures in Global and National Commerce Act (ESIGN Act) and the Uniform Electronic Transactions Act (UETA). Electronic signatures captured through Veniara include timestamped audit trails with IP address logging. You are responsible for ensuring that your use of electronic signatures complies with applicable laws and professional regulations, including IRS requirements for specific tax forms.
If you use Veniara to handle taxpayer information, you are responsible for: (a) obtaining any required consents from your clients under IRC Section 7216 and Rev. Proc. 2008-35 for disclosure of tax return information to third-party service providers; (b) maintaining a Written Information Security Plan (WISP) as recommended by IRS Publication 4557; (c) complying with all applicable federal, state, and local regulations governing the handling of taxpayer data.
Veniara provides tools to help you meet these obligations but does not provide legal or tax compliance advice. You should consult with your own legal counsel regarding your compliance obligations.
We endeavor to provide reliable service but do not guarantee uninterrupted availability. We are not liable for downtime caused by our infrastructure providers, force majeure events (including natural disasters, war, terrorism, pandemics, government actions, power failures, or internet disruptions), or scheduled maintenance (for which we will provide reasonable advance notice).
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENIARA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL VENIARA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, USE, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER VENIARA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This limitation applies to both parties. Nothing in these Terms limits liability for gross negligence, willful misconduct, or fraud.
By You: You agree to indemnify, defend, and hold harmless Veniara and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) Your Content.
By Us: We will indemnify you against third-party claims that the Service infringes their intellectual property rights, provided you promptly notify us and allow us to control the defense.
Governing Law: These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
Arbitration: Any dispute arising from these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Wilmington, Delaware, or remotely at the election of either party.
Class Action Waiver: You agree that any disputes will be resolved on an individual basis and not as part of a class, collective, or representative action.
Exceptions: Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights.
By You: You may terminate your account at any time through the Service settings or by contacting us.
By Us: We may suspend or terminate your account if you materially violate these Terms. We will provide 30 days' written notice and an opportunity to cure, except in cases of illegal activity, fraud, or imminent harm to other users.
Effect: Upon termination, your right to use the Service ceases. Sections 4, 11, 12, 13, 14, and 17 survive termination.
We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.
Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Veniara.
Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
Waiver: Failure to enforce any right does not constitute a waiver of that right.
Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Questions about these terms: legal@veniara.com